What is the shipping term?All items will be shipped within 1-7 business days upon receipt of payment (except OEM items)
What is the Payment term?We accept the payment by TT and Paypal.
What is the shipping ways?Item location is at China, we will ship them to worldwide, ship items by DHL, UPS, Fedex, TNT, EMS and so on.
What is the package?All items will be packaged with carton. For ensuring all items are in good quality, we will test all of them before they are sent out.
What is the after –sale service and guarantee?We warrant products for a period of one year from the date of purchase, if itself has a quality problem ,all guarantee will be free. In case customers could not provide an effective certificate of purchase, we will refer the date of machine barcodes. If it is over one year since the date of purchase, an appropriate cost will be charged, users need to bear the transportation fees back and forth. Disassembly, alteration, or damage caused by improper use, user should bear the maintenance and transport fees.
What is the trade term?Generally our products are Ex-works price.
How to deal with OEM projecta. We provide OEM artwork to customer,customer will according as our original one to design file(box,sticker and manual)
b. We will make the samples once customer confirmed the artwork to us.(We need spend one week to make the samples)
c. Printing factory will mass production after we confirmed design file.
d. charge 30% deposit and then start production
e. remaining 70% will be paid when goods ready before shipment.
How to deal with defective chargers?a. Firstly confirm that it is quality problem of product itself.
b. If customer are very familiar with electronic knowledge and could repair chargers ,we could provide materials to customer for repairing.
c. If customer couldn’t repair chargers, and these items are under warranty , then we could replace new ones to customer.
d. These replaced products are generally not including box, manual and accessories. If customer need these accessories, then need pay for them.
How to deal with the AC part problem?When AC part could not work normaly, pls firstly check the DC part. If DC part could work, then it will be AC part problem. You could replace an AC part to try.